COVID-19 Safety Notice

In response to the recent outbreaks of COVID-19, we encourage our users to follow the recommendations from the World Health Organization and Health Canada. The health and safety of our users is our number one priority and we each play a vital role in preventing the virus from spreading. When buying or selling, there are some simple measures you should take to help keep yourself and your community healthy.

Be Smart

Health Canada suggests that when you are planning a pick-up or drop off you should:

  • Clean items with regular household cleaners or diluted bleach.
  • Since respiratory viruses are spread through contact, change how you greet one another. Instead of a handshake wave or elbow bump is less likely to expose you to respiratory viruses.
  • Practice frequent hand hygiene and coughing and sneezing etiquette. Cough into the bend of your arm, not your hand.
Wash your hands regularly

How Coronavirus Spreads

Human corona viruses causes infections of the nose, throat and lungs. They are most commonly spread from an infected person through:

  • respiratory droplets generated when you cough or sneeze
  • close, prolonged personal contact, such as touching or shaking hands
  • touching something with the virus on it, then touching your mouth, nose or eyes before washing your hands

Current evidence suggests person-to-person spread is efficient when there is close contact.

If you have travelled outside of Canada

Federal and provincial public health leaders have recommended that all travellers from outside of Canada self-isolate for 14 days. These efforts will contribute to slow the introduction and spread of COVID-19 in Canada.

If you have COVID-19, reduce contact with others

If you are sick, reduce contact with others by:

  • staying at home and self-isolating (unless directed to seek medical care)
    • if you must leave your home, wear a mask or cover your mouth and nose with tissues, and maintain a 2-metre distance from others
  • avoiding individuals in hospitals and long-term care centres, especially older adults and those with chronic conditions or compromised immune systems
  • avoiding having visitors to your home
  • covering your mouth and nose with your arm when coughing and sneezing
  • having supplies delivered to your home instead of running errands
    • supplies should be dropped off outside to ensure a 2-metre distance

It is important to know how you can prepare in case you or a family member become ill.

Social Distancing

Together, we can slow the spread of COVID-19 by making a conscious effort to keep a physical distance between each other. Social distancing is proven to be one of the most effective ways to reduce the spread of illness during an outbreak. With patience and cooperation, we can all do our part.

This means making changes in your everyday routines to minimize close contact with others, including:

  • avoiding non-essential gatherings
  • avoiding common greetings, such as handshakes
  • avoiding crowded places such as concerts, arenas, conferences and festivals
  • limiting contact with people at higher risk like older adults and those in poor health
  • keeping a distance of at least 2 arms-length (approximately 2 metres) from others


Proper hygiene can help reduce the risk of infection or spreading infection to others:

  • wash your hands often with soap and water for at least 20 seconds, especially after using the washroom and when preparing food
    • use alcohol-based hand sanitizer if soap and water are not available
  • when coughing or sneezing:
    • cough or sneeze into a tissue or the bend of your arm, not your hand
    • dispose of any tissues you have used as soon as possible in a lined waste basket and wash your hands afterwards
  • avoid touching your eyes, nose, or mouth with unwashed hands
  • use approved disinfectants when cleaning hard high-touch surfaces
  • clean the following high-touch surfaces frequently with regular household cleaners or diluted bleach (1 part bleach to 9 parts water):
    • toys
    • toilets
    • phones
    • electronics
    • door handles
    • bedside tables
    • television remotes

Wearing masks

Masks act as a barrier from the virus and helps to stop tiny droplets from spreading when you or someone near you sneezes or coughs.

Products shipped from outside of Canada

The risk of contamination via products shipped over a period of days or weeks at room temperature is very low.

There is no known risk of coronavirus entering Canada on parcels or packages.

Animals in Canada

There is currently no evidence to suggest that this virus is circulating in animals in Canada.

It is possible that some types of animals can be infected with COVID-19 but there is no evidence that pets or other animals can spread the virus. There are still many unknowns about COVID-19 and this is an area that remains to be studied and understood.

Until we know more, if you have been diagnosed with COVID-19 and have a pet or other animal:

  • avoid close contact with them
    • do not snuggle or kiss them, or let them lick you, sit on your lap, or sleep in your bed
  • practice good cough etiquette
    • avoid coughing and sneezing on your animals
  • have another member of your household care for your animals
    • if this is not possible, always wash your hands before touching or feeding them
  • limit your animal’s contact with other people and animals
    • this may mean keeping them indoors

To date, there have not been any reports of livestock being infected by COVID-19 anywhere. However, livestock producers should follow normal biosecurity measures as always. This includes limiting visitors or workers who may have travelled to, or been in contact with, someone from an affected area. For more information on-farm disease prevention, producers are encouraged to consult the:

We encourage anyone who has information regarding potential non-compliant sale or advertising of any health product claiming to treat, prevent or cure COVID-19, to report it using this online complaint form.

Let’s all do our part to help stop the spread of this deadly virus. Stay safe, be smart and wash your hands.


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